Under Ukrainian law, footwear showing signs of wear or missing its original packaging cannot be returned except in cases of confirmed manufacturing defects. Whole cartons in their original packaging and with labels may be returned within 14 days of receipt.
We inspect quality carefully before shipping. If you find a manufacturing defect — a detached sole, material flaws or a size-run mismatch — we promptly arrange a free replacement, an additional discount or a refund.
To start a return or warranty replacement, contact our B2B support. We guarantee buyer protection and fair exchange terms for shoe shops, wholesalers and entrepreneurs.